Refund policy

Return and Refund Policy

At Philips by Taghareed, we aim to ensure that every product arrives in good condition and matches your order.

A return request may be submitted within 3 days of receiving the product in the following cases:

• A manufacturing defect is confirmed after inspection.
• The delivered product differs from the product ordered.
• The product arrives damaged.

Return conditions:

• The purchase invoice or order number must be provided.
• The product must be returned with all accessories and its original packaging.
• The product must not have been damaged, broken, or misused by the customer.
• All returned products are subject to inspection before an exchange or refund is approved.

Returns due to a change of mind are not accepted after the product has been opened or used. Products damaged due to misuse or failure to follow the operating instructions are also not eligible for return.

Orders may be cancelled within 24 hours of being placed, provided they have not been shipped or handed over to the delivery company. Once shipping has started, the return conditions stated above will apply.

After the return is approved, the product will be exchanged or the payment will be refunded through the original payment method. Delivery fees are non-refundable unless the return is due to an incorrect order or a defective product.

This policy does not replace the product’s official warranty. Warranty claims remain subject to inspection and the terms of the authorised warranty provider and service centre.

To request a return or cancellation, please contact us and provide your order number along with clear photos of the product and the reported issue.